Shipping & Returns

At Novado, our top priority is ensuring that every customer is completely satisfied with their purchase. If you're not fully happy with your item, we offer a simple and hassle-free return and exchange policy to resolve any issues.

Shipping Policy Eligibility:

  • We aim to deliver your products within 10 to 12 business days.
  • Production begins as soon as your order is confirmed, and typically takes 10 to 12 business days before dispatch.

Courier Services:

  • We work with trusted courier services to guarantee timely delivery.
  • Our partnerships with leading courier companies ensure the safe and prompt arrival of your order.

Delivery Address:

  • Please ensure your delivery address is correct to prevent any issues with your shipment.

Important Notes:

  • Delivery times exclude weekends and holidays. Any delays expected during these periods will be communicated promptly.

Order Tracking:

  • Once your order has been dispatched, we will provide a tracking number for your convenience.

Return and Exchange Eligibility:

  • Items must be unworn, unused, and in original condition.
  • Returns and exchanges are accepted within 15 days from the date of delivery.

Damaged Items:

  • If your product arrives damaged, please contact our customer service team right away. We will offer either a full refund or a replacement once the damaged item is returned.

Return and Exchange Process:

  1. Contact our customer service team within 15 days of receiving your product to initiate the return or exchange.
  2. Ensure the item is in its original packaging and condition.
  3. Ship the item back to us using the return shipping label provided.

Download Form

 

Refund Options:

  • Bank Transfer: Refunds will be processed back to your original payment method. Please allow a few days for the transaction to be completed.

We appreciate your understanding and support. For any questions or further assistance, feel free to reach out to our customer service team at 0337 3179600.